Cloud Fulfillment

Shipping & Digital Delivery Policy

Last updated: April 17, 2026

100% Instant Digital Delivery

bookwithqr is a 100% cloud-based Software-as-a-Service (SaaS) solution. Access is provisioned instantly upon successful sign-up or subscription payment.

No Physical Shipping

There are no physical goods, hardware packages, or CD-ROMs shipped. Consequently, zero shipping fees, customs tariffs, or handling charges apply.

1. Scope of Delivery

This policy explains how digital access, subscription licenses, and platform capabilities are delivered to subscribers of bookwithqr (“Service”).

2. Digital Fulfillment Timeline

  • Free Trials & Onboarding: Immediate electronic access. Once you complete the registration form, your salon workspace, visual calendar, and POS terminal are provisioned and accessible within 5 seconds.
  • Paid Plan Upgrades & Renewals: Real-time automated activation. Once your transaction is confirmed by our merchant of record (Paddle / payment gateway), your workspace limits and premium features unlock immediately.
  • Confirmation & Invoices: Payment confirmation, VAT/GST-compliant digital invoices, and receipt emails are dispatched to your registered billing email within 5 minutes of transaction completion.

3. Delivery Method & Requirements

Access to bookwithqr is delivered through the web and our Progressive Web App (PWA) client:

  • Supported on any modern web browser (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge) across macOS, Windows, Linux, iOS, and Android.
  • No specialized POS hardware or expensive terminals required — runs on existing tablets, phones, laptops, and PCs.
  • Offline POS capability ensures that cash register and sales checkout continue to work even during temporary internet disconnections.

4. Non-Receipt or Access Difficulties

If you have registered or upgraded your subscription but have not received your confirmation email or cannot access premium features:

  1. Check your email spam or promotional folders for automated emails from notifications@bookwithqr.app.
  2. Log out and re-authenticate to refresh your session access token.
  3. Contact our 24/7 technical support team at [email protected] with your transaction reference or account email. Our engineers will provision your access immediately.

5. Service Availability & Uptime SLA

bookwithqr maintains a 99.9% uptime service level commitment, backed by redundant cloud infrastructure, daily automated backups, and real-time database replication.

6. Grievance & Compliance Officer

For grievances or inquiries relating to electronic fulfillment and delivery:

bookwithqr Digital Fulfillment & Grievance Office

Email: [email protected]

Support: [email protected]

All digital delivery tickets are resolved within 2 to 24 business hours.